Terms of Service

Tranzita provides a managed school transport service including route planning, crew management, GPS tracking, parent PWA access, support channels, and school operations dashboards. The service is provided to schools under a school transport agreement and to parents as registered users of a school that has contracted with Tranzita.

Schools contracting with Tranzita agree to provide accurate student registration data, maintain current guardian verification records, notify Tranzita of any changes to student transport requirements with a minimum of 48 hours notice, ensure all parents of registered students are onboarded to the approved parent PWA and support process, cooperate with the Tranzita onboarding process, and pay all invoices within the agreed payment terms. Schools agree not to permit any unregistered vehicle to serve as an alternative to Tranzita transport for students registered on the Tranzita programme without notifying Tranzita in advance.

Parents registering children with Tranzita agree to provide accurate child and guardian information at registration and to update that information promptly when it changes. Parents agree to ensure a verified guardian is present at the drop-off address at the agreed drop-off time. Parents understand and accept that Tranzita will not release a child to any person not on the verified guardian list regardless of any explanation provided. Parents agree to notify Tranzita of any absence before 10 AM on the day of the absence. Parents agree not to share PWA access, route information, or child journey details with any person who is not a verified guardian of the child.

Tranzita agrees to provide a driver, co-driver, and registered nurse on every route every school day. Tranzita agrees to vet all crew members through the full six-stage process before assignment to any route. Tranzita agrees to maintain the GPS tracking system, parent PWA, support channels, and school dashboard in working order. Tranzita agrees to respond to parent and school communications within the response times stated in the Tranzita communications policy. Tranzita agrees to provide incident reports to schools within 24 hours of any reportable incident.

Schools are billed per student per term at the rate confirmed in the school transport agreement. Invoices are issued at the start of each term and are due within 14 days of issue. Late payment may result in suspension of the transport service for that school with 48 hours written notice. All billing is managed through the Tranzita school finance portal. No cash payments are accepted under any circumstances.

Tranzita will not be liable for any delay or failure to deliver the service caused by events outside our reasonable control including road closures, natural disasters, government action, or school closures. Tranzita liability in relation to any incident on the platform is limited to the insurance coverage maintained by Tranzita for that incident type. Schools and parents are responsible for ensuring that their contact details and guardian information are accurate and current. Tranzita accepts no liability for failed drop-offs resulting from inaccurate guardian information provided by the parent or school.

Either party may terminate the school transport agreement at the end of any term with written notice provided before the start of the following term. Tranzita reserves the right to terminate the agreement immediately in the event of non-payment, provision of false information at registration, or any action by the school or parent that compromises the safety of children or crew on the platform.

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the Nigerian courts.